Boeing's reputation has taken a significant hit in recent months, facing scrutiny over manufacturing processes and safety concerns. A veteran engineer's recent critique highlights a potential pattern of flawed practices leading to delays and potential safety issues.
A long-time Boeing employee, Douglas Dorsey, claims that problems began with increased outsourcing and changes in management following a 1997 merger. He contends that a shift in leadership priorities, away from engineering and towards finance, fostered a culture of accepting substandard work and hampered communication between management and the workforce.
Dorsey's detailed account suggests that this led to a cascade of issues, including manufacturing delays, incomplete parts, and ultimately, the acceptance of "substandard work". His observations span several major Boeing programs, notably the 777 and 787 Dreamliner. He noted that outsourcing became a key problem, and that the rapid delivery demands often meant sacrificing quality control.
Recent incidents, including a mid-air incident involving an Alaska Airlines 737 Max door plug and an Etihad Airways 787 Dreamliner aborting takeoff, add to the escalating concerns about Boeing's manufacturing procedures and overall safety.
Despite criticism, Boeing's new CEO, Kelly Ortberg, has expressed a commitment to rebuilding the company culture and improving communication with employees. However, Dorsey believes that cultural change requires more than just pronouncements from the top. His experience suggests a deep-seated issue that will likely require significant time and effort to rectify.
Boeing has been contacted for comment on these recent allegations.
